FAQS

FAQS

 

How does it work?

We offer 1 bag of pick 'n' mix with an approximate weight of 1KG (that's a lot of sweets). All you need to tell us is where to send the bag and of course eat the tasty sweets. It's simple stuff.

V = VEGETARIAN

When will you deliver the sweeties?

We aim to get them to you within 1-2 days, however due to the current circumstances it could take a little longer (you will soon realise it’s well worth the wait, that is for sure). You can always details about our shipping times and updates on our ‘ Shipping information’ section on our home page.

What if my order doesn't arrive?

You'll get an email from us and a text message (if you leave your mobile number) with an order number. Contact us on our email pickandmixcandy@gmail.com and we will sort it.

What if my order is damaged or I'm unhappy?

Ok, if your order is damaged and the packaging is either open or split in any way send us a picture and we can replace immediately. If you're unhappy, eat a few more sweets first, if this doesn't help feel free to contact us and we can have a chat.

Do you have a returns policy?

If your order is damaged, we'll replace it, no need to return it.

Best before dates?

Yes, for sure, 6 months as standard, however we're pretty sure they won’t last 7 days.

What if I've got a food allergy?

Firstly, if you have a food allergy and it’s concerning you please contact us straight away before placing an order, this way we can make sure you are safe when ordering and not taking any risks. You can also head over to our ‘allergens information’ page where you will find all the details of our products and a full ingredient list of each sweet.

IMPORTANT INFORMATION

Please be aware that due to the large variety of sweets we handle, we are unable to guarantee that our bags are completely free of all allergens.